FAQs

Is necessary to have a car?

You will definitely need a car to stay in our area, otherwise it will be impossible for you to explore the towns and villages and the beautiful countryside around here.

Where can we hire a car?

At Chiusi, Sinalunga, Chianciano Terme or at the airport.

Which are the closest airports?

Perugia 65 km; Siena 45 km; Florence 114 km; Rome 130 km.

How far away are Florence, Siena and Pisa?

Florence 1 hour and 20 min.; Siena 45 min.; Pisa 1 hour and 40 min.

Do you have a shuttle service?

No but in Pienza they have a taxi service.

Where is the nearest bus stop?

The nearest bus stop is 500 meters away.

Which is the nearest railway station?

Chiusi (45 km from here).

Which are the nearest towns?

Pienza 3.5 km; San Quirico 6.5 km.

Where is the closest tourist information office?

In Pienza, a three-minute drive from Fonte Bertusi.

Where is the nearest pharmacy?

There are pharmacies in both Pienza and San Quirico d’Orcia.

Is there a doctor, a dentist, a pediatrician?

All of these are available in Pienza. We will be glad to provide telephone numbers and to call the doctors for you if you need one.

Where is the nearest hospital?

One of the very best hospitals in Tuscany is in Montepulciano.

Where is the nearest post office?

In Pienza. Its hours of operation are 8.00 to 13.00. It is closed on Sundays.

Are there grocery stores nearby?

The closest one is in Pienza (3.5 km from Fonte Bertusi).

Are there a library nearby?

In Pienza. But if you would like a good book to read, please enjoy one of ours “take a book and leave a book”.

What sports activities are available nearby?

There are tennis courts in Pienza and San Quirico d’Orcia; and there is horseback riding in San Quirico d’Orcia.

Are there any thermal spas nearby?

Yes. In Bagno Vignoni, Chianciano Terme, Bagni San Filippo, and San Casciano dei Bagni.

Are there wineries nearby?

Montepulciano is 14 km away and Montalcino is 20 km away.  These are two of the most famous wine-producing regions in Tuscany and many, many wineries can be visited there.

Does Fonte Bertusi provide a daily cleaning service or daily change of linen?

No. Fonte Bertusi does not provide a daily cleaning service or daily change of linen.

Are linens provided?

The apartments include beds with fine cotton sheets. For those staying more than a week, on request, we provide a free change of bed linen on Saturdays. In the bathroom we provide a bathmat and for each person there is a hand towel and a bath towel. On request we will provide a free change of towels on Wednesdays and Saturdays. In the kitchen you will find a tablecloth and 2 dish towels, with free exchanges upon request.

Is it possible to have extra linen on request?

It is possible to have additional bed linens (upper and lower sheets + 2 pillowcases) at the cost of € 10. It is possible to have extra towels (1 bath towel + 1 hand towel) at the cost of € 5.

Is a laundry service provided?

Yes. A laundry service to wash and dry your clothes is available with one day’s notice (or if necessary, in several hours).  Clothes are folded and returned, but not ironed or drycleaned. The cost of this service is € 8 per load.

Is it possible to get extra cleaning on request?

It is possible to have apartment cleaning services during your stay. Ask the day before. The total cost is € 20.

When is the pool open?

The pool is open from 1 May to 30 September.

How big and deep is the pool?

The pool is 6×12 meters and 1.5 meters deep.

Is there a curfew for the pool?

You may use it whenever you like but it’s necessary to be quiet when others are sleeping.

Are there times when I cannot use the pool?

During the week we must carry out some maintenance work (to cut the grass, to clean the pool). Please don’t go in that area during these activities.

Should I take a shower before swimming?

Yes please, take a shower before entering the pool.

Are there chairs and umbrellas in the pool area?

Each apartment has its designated space with umbrella and deck chairs. Please do not remove deck-chairs or lounge chairs from the pool area.

Are there unassigned open areas?

Yes, beyond the swimming pool, in the Solarium, there are 8 beds and 1 gazebo for all guests.

Can I leave personal items in my place by the pool?

You can leave items in your place, but attention please, the automatic sprinkler system will turn on every night.

Do you supply pool towels or should we bring our own?

If you don’t have any, upon request, we can furnish you with some. Free of charge. Please don’t take the towels from your apartment to the swimming pool.

Is there a massage center?

We have a Wellness Center where one can relax with massage.

When is the Massage Center open?

The Massage Center is open Monday to Friday from 9 am to 1 pm and from 3 pm to 7pm, and Saturday and Sunday mornings on request.

Is it necessary to reserve the massages at the time of booking?

You can book in advance or you can book it directly here, whichever you prefer.

Must massages be paid directly to the therapist or at the reception area?

If you have cash, please pay directly to the therapist; otherwise, it will be put into the bill and paid at the reception area.

How many people work in the Massage Center?

Only one person works in the Massage Center.

Are the massages performed by a man or a woman?

The massages are performed by a man, Bruno, physiotherapist and certified massage therapist.

What kinds of massages are performed?

You can have traditional relaxing and curative massages.

Can you also do beauty treatments?

No, we do not provide beauty treatments.

Can you make medical treatments?

Yes, the Massage Center performs medical treatments such as laser therapy, ultrasound therapy and electrotherapy.

Do you provide discounts for multiple massages?

Yes, we have a special price for those who want to have more massages.

What should I wear when I come for a massage?

You can dress normally.  You can remove all clothing or you can do the massage in underwear or a bathing suit.  Please dress in the way you feel most at ease.

Is the breakfast included in the price?

Breakfast is included in the price of accommodation and is not deductible if not consumed. For weekly stays it is optional, please inform us the day before if you intend to use the service.

What time is breakfast served?

We serve every morning from 8:30 to 10:00 in the breakfast room that looks out onto the beautiful Val d’Orcia valley.

Is possible to have breakfast earlier than 8.30?

Unfortunately this is not possible; however, the afternoon before we can prepare a breakfast basket to eat the next day.

What is served for breakfast?

We serve a selection of sliced cured meats and cheeses that are local specialities, bread and homemade cakes, biscuits, buns, cereal, yogurt, fruit and eggs. A cafeteria-bar with menu is also available. Our cappuccino is great!

Is the breakfast gluten free?

No, we’re sorry. We are not able to prepare gluten-free food. But we can help you find gluten-free foods at nearby shops.

Is possible to smoke in the breakfast room ?

Smoking is prohibited in the breakfast room for the comfort and enjoyment of all guests.  However, outside there are tables where you can have breakfast and you can smoke.

Are outdoor tables available to eat breakfast?

Yes. There are 2 tables where you can eat breakfast outdoors.

Is this a good place for children and families?

Absolutely. There is a playground in the common garden.

Are the apartments suitable for children?

Absolutely yes. Let us know the age of your children to advise you on the most suitable apartment foryour needs.

Does Fonte Bertusi have baby cribs?

Baby cribs are available upon request for no extra charge.

Does Fonte Bertusi have high chairs?

High chairs are available upon request for no extra charge.

Can the children use the swimming pool?

Children can use the swimming pool under the direct control of their parents.

Are the cats friendly with the kids?

Absolutely yes. They will be happy to play with your children.

Do the children stay for free?

Children under 3 are free. Children aged 4 to 11 years are charged 50%.

Do the children pay the bed tax?

There is no bed tax for children under 14 years of age.

Do the apartments have a private garden?

Yes, each apartment has its own small private garden complete with shade, table and chairs. All around the property is lovely wild garden that opens onto the breathtaking Val d’Orcia landscape.

Do the apartments have a terrace?

One does, and it’s quite nice (il Cipresso).

Do the apartments have television? Are there satellite channels?

Each apartment has a TV, with only local service.

Do the apartments have telephones?

No, the apartments don’t have a telephone.

Do the apartments have kitchens?

Yes, and they are well-equipped with pots, plates, cutlery, glasses, etc.

Are any staples provided?

Yes! In the apartment you will find a small supply of salt, pepper, oil, vinegar, sugar and tea for your use in the kitchen.

Is there drinking water in the apartments?

Yes. Enjoy this delicious water, drinking it directly and safely from the tap, which also helps the environment by not buying plastic bottled water.

Is there an oven in the kitchen?

No, but under a vine-covered pergola, you will find an area equipped with an electric oven for your use, free of charge.

Is there a washing machine in every apartment?

No. But there is a washing machine in a common area that guests can use for free, you just have to supply the liquid soap. The laundry dries under the Tuscan sun.

Is there air conditioning in the apartments? How much does it cost?

The structure of the building dates back to 1700s and its meter thick walls naturally ensure cool temperatures in the summer and warmth in the winter.

Is there heating in the apartments? How much does it cost?

Fortunately in our region heating is not needed for many months out of the year. For the winter months, or when it is necessary, Fonte Bertusi provides free heating schedules, established by management, ensuring a comfortable environment. For different requirements you can ask for extra hours that will be calculated  and charged separately.

Are there wood stoves or fireplaces in the apartments?

Yes. In the apartments Cortile, Mansarda, Viale, Glicine and Mandorlo are wood stoves and in the apartment Tramonto is a fireplace. If you want use them the firewood costs 7 euro per day.

Do the apartment windows have window screens?

Yes. Our windows are equipped with window screens.

Are there rooms for smokers?

No, please You can’t smoke in the apartments.

How must we leave the apartment upon departure at the end of our stay?

The apartment does not have to be cleaned, but it must be left in good condition. Therefore, dishes must be washed and put in the cupboards. Garbage must be brought to the appropriate bins. And please if any damage is caused to the apartment, guests are required to inform the management immediately.

Do you have high chairs at Fonte Bertusi?

High  chairs are available upon request for no extra charge.

Are the prices per person or per apartment?

The weekly and daily prices are per apartment.

Can we pay upon arrival?

Yes if you prefer.

Is necessary to pay a deposit at the time of booking?

The reservation will be confirmed upon payment of a deposit of 30% which can be paid by bank wire transfer or credit card.

If I cancel the reservation for serious problems (illness or death) must I pay a penalty?

Unfortunately yes. For any reason of cancellation, it is necessary to pay the cancellation fee.

If I have to leave before the agreed upon departure date, must I pay the total amount of the original booking?

Unfortunately yes. For any reason that you must leave early, it is necessary to pay the total amount stipulated in the original booking.

Should I purchase travel insurance in case I need to cancel my reservation?

Every year we have a small number of guests who need to cancel their reservation, and the major reason they must do this is for illness or death of someone in the family. These are things that can happen to any traveller and often they happen with little warning. In order to protect your travel money, for lodging, airfare as well as other travel expenses that you will incur, we urge you to purchase travel insurance in a sufficient amount that will cover all of your out-of-pocket expenditures. In this way you can anticipate your upcoming dream vacation without any worries or fears of what might happen if you should have to cancel.

When must I pay the balance?

We kindly ask guests to settle their account the afternoon before departure.

Is it possible to pay for my stay with a credit card?

Yes, you can. We accept Visa, MasterCard and American Express.

How can I obtain cash during my stay?

The very best way to obtain cash with the smallest bank fees is with a debit card that accesses your checking account. Use this card in any ATM (called “bancomat” in Italy). There is a daily maximum limit as to how much money you can withdraw per account, and this amount is established by your bank. You will find an ATM only a few kilometers away in Pienza and San Quirico d’Orcia.
PLEASE NOTE: It is extremely important for you to notify your bank and your credit card company that you are traveling to Italy. If you do not, the bank’s security software often will close down your account when the card is first used in Italy because the software suspects someone is using your card in a fraudulent manner in a foreign country.

What languages are spoken?

Manuela and Andrea are pleased to speak with you in English.

How will we find Fonte Bertusi?

In your confirmation voucher, we will provide directions to reach Fonte Bertusi, address, GPS coordinates and telephone numbers. However, if you have problem call us and we will be delighted to help you quickly reach Fonte Bertusi.

Who manages the business?

It is owned and run by the Pisano family.

Does your family live at Fonte Bertusi?

Yes, our family lives here and we are always at your disposal.

Do you have rooms or apartments?

We only have apartments.

How many people can stay at the farmhouse?

Fonte Bertusi has beds for a total of 20 people. Baby cribs are available upon request for no extra charge.

When can we check-in and what time is check-out?

We receive guests from 4 pm – 7 pm and check-out time is 10 am.

Are all the apartments in one building?

Yes, the ‘podere’ (a centuries old multi-family farm house) has been restored into separate apartments.

Is there internet service?

Fonte Bertusi gives you free wireless connection. The signal is extended over the entire property. A laptop computer is available for all guests in the BazArt room.

Are there animals on the property?

Yes. An extended family of cats, and of course in the surrounding countryside (pheasant, deer, wild hare, porcupine, etc.), a wildlife reserve that is off-limits to hunters.

Are there some especially quiet and romantic apartments?

All our apartments are quiet, special and unique. The owners are artists and in every room you will admire their work. Every apartment has a wood-burning stove or fireplace. The decor has the owner’s special touch.

How many levels are there in the building?

There are 6 apartments on the ground floor and 2 apartments on the floor above that.

Is there a restaurant at Fonte Bertusi?

No but there are many close by.

Is it possible to barbecue outside?

Available to all guests is a fantastic barbecue pit with firewood, with tables and chairs nearby for outdoor dining. This area is shaded by two beautiful oak trees, and it is the ideal place to spend a beautiful evening alone or with friends. The wood is free of charge.

Do you have parking or a garage?

We have private shaded parking for our guests.

Do you sell local products and foods?

In the Reception area is a well-stocked selection of Tuscan wines that you can enjoy in front of breath-taking sunsets. In addition, you can buy extra virgin olive oil, honey, cookies, pasta and balsamic vinegar.

Do you sell your own agricultural products?

We only have a small vegetable garden which we offer to our guests to enjoy in the spring and summer (free of charge).

Is your artwork for sale?

Yes, the artworks are for sale, Bazart as well as being a common room for relaxing, reading and cultural events, is an arts & crafts shop.

Are you close to a road?

We are in the open country about 300 meters from a low-traffic provincial road.

Is there a paved road or a dirt road to get to Fonte Bertusi?

You must go 300 meters down a dirt road which is kept in good condition.

What time zone is Fonte Bertusi in?

The time zone is GMT +1. Daylight Savings Time in Italy begins the last Saturday in March and ends the last Saturday in October.

How can I telephone home?

To call abroad from Italy you must dial two zeros followed by the country code (for example, for the United States: 001 and the number of the called party). To call from abroad to Italy you must dial the international code +39 followed by the phone number you want (for example, if you want to call Fonte Bertusi 0039 0578 748 077). At Fonte Bertusi cell phones using any phone company will work; however, there are areas where the signal may be stronger or weaker. In particular, the signal can be weak in the apartments that have very thick walls.

Please note: you should contact your telephone company before departure to check the rates and coverage areas of telephone service for your cell phone use in Italy. If you do not have a cell phone you can purchase  prepaid international calling cards for international calls from fixed-line phones.

What is the best season to come to Fonte Bertusi?

The best months to visit Fonte Bertusi are all 12! They are all very beautiful because the landscape changes from month to month, but each of us depending on our character, expectations, needs, and passions tend to prefer one over another. For photography fans, the spring is fantastic, you’re surrounded by expanses of green fields and all the colors of the flowers … it’s perfect. Summer is beautiful because it is warm, and in the evenings there are gentle summer breezes. You will enjoy having a good glass of wine in front of a beautiful sunset. Autumn is stupendous with its melancholy colors and romantic evenings. And the charm of winter … so enchanting for those who love the silence, and the deserted countryside.
Temperature and climate: During the summer, especially between late June and early September, the temperatures can reach over 35°C/95°F, but generally with low humidity. At night the temperature drops thanks to the breeze that comes almost every afternoon. The apartments also have thick walls that make them cooler.